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+628119869898We strive to improve our services and product as part of our mission to provide total customer satisfaction. If you have any questions, please feel free to arrange a consultation session with our Customer Care (0804 198 98 98).
To help our customers use their ADVANCE's Product under the best possible conditions, ADVANCE's experienced Customer Care Support provides a full range of high quality, reasonably service through a global network.
PROFESSIONAL SUPPORT
To provide customers with optimum results, ADVANCE's products are highly maintainable. Because each product are used by the customer in a different way, ADVANCE maintains for each a complete maintenance chart detailing every piece of work performed from the time of installation. This database is a powerful tool that allows ADVANCE's Customer Care to provide the highest level of professional support.
A FULL RANGE OF SERVICE
- Products Installation
ADVANCE's Customer Care installs a product to match its new environment perfectly. This complete process includes the connection of utilities and all necessary adjustments.
- On-Site Repairs
ADVANCE Customer Care mobilizes quickly to perform dependable repairs at the customer's site. Further, Customer Care communicates thoroughly with the customer to make sure that all needs are completely understood and addressed. In the case of an emergency, Customer Care can utilize the Communication Network via Telephone to get in touch with each other and plan the quickest way to solve the problem.
- On-Site Regular Maintenance
Because the life of consumable parts depends both on site environment and the frequency and intensity of use, ADVANCE recommends regular scheduled maintenance by ADVANCE Customer Care to keep products running in top form
- Moving and Repositioning
ADVANCE will move or reposition a product after installation to support a new layout, a move to a new facility, etc. ADVANCE Customer Care carefully performs every part of the products, including shutdown, moving, and reinstallation
- Parts Supply and Repair
ADVANCE stocks all consumables and parts necessary for regularly scheduled maintenance. Further, ADVANCE can investigate a part failure and recommend repair or replacement-whichever is more appropriate for the customer. We recommend you to use only Advance genuine parts.
PRODUCT IMPROVEMENT INFORMATION
ADVANCE is striving to improve products safety and quality for customers to prevent accidents and product defects through the supply of information. Please visit our website to get the latest information or contact our Hotline services for any information you required.
